Context
A diagnostics company wanted to offer patients an on-demand way to order lab tests at home. The product needed to coordinate orders, couriers, and laboratories while maintaining traceability for samples and results.
Our Role
- Modelled actors and flows: patient, courier, lab technician, and back-office staff.
- Specified requirements for ordering, pickup scheduling, tracking, and result delivery.
- Defined edge cases such as failed pickups, rescheduling, and partial fulfilment.
- Delivered user stories and clickable mockups for mobile and web touchpoints.
Outcome
With a detailed specification and prototypes, the client could implement an MVP that safely orchestrated lab test orders in a way that was understandable to both patients and operational teams.
Original case study published on v-nomad.com.