Terms of Service
These Terms of Service govern your use of VNcent's platform and services. By accessing or using our services, you agree to be bound by these terms.
Last Updated: November 27, 2025
Company: VNcent (A brand operating under Virtual Nomad LLC)
Contact: [email protected]
Acceptance of Terms
By accessing or using VNcent's services, including our AI-powered documentation platform, service offerings with certified business analysts, SaaS platform, or enterprise private cloud deployments, you agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any of these terms, you are prohibited from using or accessing our services. These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Service Description
VNcent provides AI-powered documentation solutions that accelerate project discovery phases. Our services include:
- •Service Model: Human-in-the-loop service with certified business analysts that delivers Vision & Scope, Requirements, User Stories, and Clickable UI/UX Mockups in 5 days
- •SaaS Platform: Cloud-based subscription service for small and medium businesses to generate project documentation using AI-powered tools
- •Enterprise Platform: Private cloud deployment for large enterprises with PMO integration, custom templates, and compliance features
All services are designed to help project and product teams complete discovery documentation in days instead of weeks or months, while maintaining enterprise-grade quality and complete traceability.
User Accounts and Registration
To access certain features of our platform, you may be required to register for an account. When you register, you agree to:
- •Provide accurate, current, and complete information during registration
- •Maintain and promptly update your account information to keep it accurate, current, and complete
- •Maintain the security of your password and identification
- •Accept all responsibility for all activities that occur under your account
- •Notify us immediately of any unauthorized use of your account or any other breach of security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. VNcent reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activity.
Acceptable Use
You agree not to use the VNcent services to:
- •Violate any applicable laws, regulations, or third-party rights
- •Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
- •Attempt to gain unauthorized access to any portion of the service or any other accounts, computer systems, or networks
- •Interfere with or disrupt the service or servers or networks connected to the service
- •Use automated systems (bots, scrapers) to access the service without authorization
- •Reverse engineer, decompile, or disassemble any software or other products or processes accessible through the service
- •Use the service to create competing products or services
Violation of these acceptable use terms may result in immediate termination of your account and access to our services, and may subject you to legal action.
Intellectual Property
VNcent's Intellectual Property
The VNcent platform, including all software, algorithms, AI models, user interfaces, designs, text, graphics, logos, and other content, is the exclusive property of VNcent and Virtual Nomad LLC, and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our services or included software.
Your Content and Data
You retain all ownership rights to the content, data, and project documentation you create or upload to the VNcent platform ("Your Content"). By using our services, you grant VNcent a limited, non-exclusive, worldwide license to use, store, and process Your Content solely for the purpose of providing and improving our services.
You represent and warrant that you have all necessary rights, licenses, and permissions to use and upload Your Content, and that Your Content does not infringe upon the rights of any third party.
Deliverables
For service model engagements, upon full payment, you receive full ownership rights to the deliverables (Vision & Scope, Requirements, User Stories, and Clickable UI/UX Mockups) created specifically for your project. VNcent retains rights to our methodologies, templates, and general knowledge used in creating these deliverables.
Payment Terms
Service Model Payments
For service model engagements, payment terms will be specified in your service agreement. Typically, payment is required according to the schedule outlined in your contract. Late payments may result in suspension of services or additional fees.
SaaS Subscription Payments
For SaaS platform subscriptions, fees are billed in advance on a monthly or annual basis. Subscriptions automatically renew unless cancelled at least 30 days before the renewal date. You are responsible for all charges incurred under your account.
Refunds
Refund policies vary by service type and will be specified in your service agreement or subscription terms. Generally, service model payments are non-refundable once work has commenced. SaaS subscription fees may be refundable within the first 30 days of a new subscription, subject to our refund policy.
Price Changes
VNcent reserves the right to modify subscription pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewal periods.
Service Availability and Modifications
VNcent strives to maintain high availability of our services but does not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, updates, or modifications to our services, which may result in temporary unavailability.
We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the services.
For enterprise private cloud deployments, availability and maintenance windows will be specified in your enterprise agreement.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VNCENT AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- •Your use or inability to use the services
- •Any unauthorized access to or use of our servers and/or any personal information stored therein
- •Any interruption or cessation of transmission to or from our services
- •Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services
IN NO EVENT SHALL VNCENT'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID TO VNCENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
Termination
You may terminate your account at any time by contacting us at [email protected].
VNcent may terminate or suspend your account and access to the services immediately, without prior notice or liability, for any reason, including if you breach these Terms of Service. Upon termination, your right to use the services will immediately cease.
For SaaS subscriptions, termination will take effect at the end of your current billing period unless you request immediate termination. You will continue to have access to your account and data until the end of the billing period.
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved in the state and federal courts located in Sarasota County, Florida.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Contact Us
If you have any questions about these Terms of Service, please contact us: